Refund Policy

At Social Cash, we value the trust of our users and are committed to delivering a safe and transparent earning experience. This Refund Policy outlines the circumstances under which payments, wallet transactions, and subscriptions may be eligible for refunds. Please read this document carefully before making any financial transaction through our platform.

1. General Principles

Refunds are provided only in specific situations to ensure fairness to both users and our platform. Since Social Cash involves real-time earnings, offers, and digital services, refunds are limited and bound by strict timelines. Users are responsible for reviewing all policies before making payments, subscriptions, or withdrawals.

2. Subscription Refunds

If you purchase a subscription plan within the app, you may request a full refund within 24 hours of purchase. Refunds requested after this window will not be processed.

• Refunds are applicable only if the subscription was unused or minimally used within the first 24 hours.
• To request a refund, you must contact our support team at support@socialcash.fun within 24 hours of the transaction.
• Refunds will be processed back to the original payment method within 7–10 business days, depending on your bank or payment provider.

3. Wallet Balance Transactions

Users can earn rewards and maintain a wallet balance in the Social Cash app. Once a withdrawal request is submitted:

• You may cancel and request to return the withdrawn amount back to your wallet within 1 hour of placing the withdrawal request.
• After this period, the withdrawal request will be processed and cannot be reversed.
• All refunds or reversals will be credited only to your Social Cash wallet, not directly to your bank or PayPal account.

4. Non-Refundable Items

Please note that certain services and transactions are non-refundable, including but not limited to:

• Earnings generated from tasks such as surveys, ads, app downloads, spins, or scratch cards.
• Referral rewards or daily login bonuses once credited to your wallet.
• Any promotional credits, coupons, or free offers.

5. Refund Process

To initiate a refund or reversal request, users must:

• Provide proof of payment (transaction ID, date, and method).
• Submit the request within the stated time frames (24 hours for subscriptions, 1 hour for withdrawals).
• Allow up to 7–10 business days for the refund to appear in your account.

6. Fraudulent or Abusive Activity

Refunds will not be granted in cases of:

• Suspicious or fraudulent account activity.
• Multiple refund requests made with malicious intent.
• Violation of our Terms of Service.

7. Technical Issues

If a technical error (such as duplicate payments) occurs due to our system, a full refund will be issued automatically once verified by our team.

8. International Users

Refunds for users outside India may be subject to currency conversion charges, international bank fees, or delays depending on your financial institution. Social Cash is not responsible for these additional charges.

9. Changes to Refund Policy

Social Cash reserves the right to update this Refund Policy at any time. Updates will be posted in-app or on our website. Continued use of the platform after changes means acceptance of the revised policy.

10. Contact Us

For refund-related questions or support, contact us:

📧 Email: help@socialcash.fun
📍 Address: Social Cash, New Delhi, India